Q

WHAT ARE ANTI BACTERIAL LAMINATES?

All the laminates used in Little Bird’s furniture are anti-bacterial. This means that they are coated with a special film which prevents any bacteria or harmful organisms from living on that surface. This makes all our furniture surfaces safe and suitable for your family.

Q

WHAT ARE VOCs?

VOC is an acronym for Volatile Organic Compound. Most paints contain high levels of VOCs which emit fumes that are harmful for you and your children. We insist on using only 0% VOC paints. These are water based acrylic paints which are extremely safe for your children.

Q

CAN I TRUST THE QUALITY OF THE FURNITURE?

Absolutely, all our furniture are made in a factory with over 65 years of experience in furniture manufacturing. The team has decades of experienced furnishing spaces for high-end residences, offices and commercial institutions. Quality is guaranteed.

Q

WILL I GET NEW FURNITURE / EQUIPMENT?

It depends on availability. While we do provide brand new furniture or equipment at times, you may also get products that have been previously rented by other customers such as yourself. If hygiene is your concern, then worry not. For we pride ourselves on our hygiene and safety standards. The products we provide on rent are cleaned, sanitized & refurbished after every use.
This refurbishing involves complete dismantling, checking for defects, a thorough cleaning and filtering to remove any and everything that could harm you or your family. We follow strict guidelines and if any piece of furniture is not as good as new, we discard it.

Q

ARE YOUR PRODUCTS SAFE? WHAT SAFETY STANDARDS DO YOU FOLLOW?

Yes, there is nothing more important to us than the safety of your child. Our furniture has been designed with the utmost importance given to the safety of your children.
All the furniture is refurbished using modern cleaning & filtering techniques.
All our paints are Volatile Organic Compounds.
Our laminates are Anti – Bacterial to keep your baby safe at all times.

Q

HOW CAN I RENEW MY RENT PERIOD?

Before your lease is up, you can choose to renew it on a monthly basis with no increase in fees or a minimum time duration.
Just give us a call or drop us a mail and we’ll take care of the rest.

Q

WHAT IS YOUR RENTING PROCESS?

It’s simple. To confirm your order, we just need the following-

  1. Which product you want
  2. What dates do you want it for
  3. Where you want it delivered

Once your order is confirmed, we’ll need 2 things from you (at the time of delivery)

1) Copy of ID card such as Passport/ Driving License/ Aadhar Card
2) Security Deposit – A cheque for Value of Product (This cheque will not be banked and will be returned to you as is, if there no damages to the rented product)

You’re done. Just give us a ring when you’re done with it, and we’ll pick it up!

Q

WHAT IS THE MINIMUM DURATION THAT I CAN RENT THE FURNITURE FOR?

It depends.
You can rent for as short as a week and as long as a year. But our prices will vary depending on which time period you choose.
For short term rentals (below one month), weekly prices will apply.
To avail the monthly rates, the minimum rental period would be 3 months.

For a package or for a room- the minimum rental duration is 6 months.

Q

I ACCIDENTALLY DAMAGED SOME OF THE FURNITURE. WHAT SHOULD I DO?

Don’t worry! We are here to help you. We understand that normal wear and tear happens with use of furniture. However, if the damage is significant, we will replace your piece with a new one for the duration of your contract. In that case, you will be charged for that product at its actual cost.

Q

WHAT IF I AM NOT HAPPY WITH MY FURNITURE?

We request you to check the furniture upon its arrival. If you do not like it you can return it right away.

There would be no additional charges, only a minimal delivery fee would be applicable.

Q

DO YOU OFFER ANY DISCOUNTS?

Yes, you can avail 5% discount if you pay your rental for the lease upfront, instead of monthly payments.
This offer is valid for a minimum period of 6 months.

If you’d like bigger discounts, rent our pieces for longer periods of time. The longer you rent for, the cheaper it gets!

Q

WHEN IS MY RENT DUE?

The rent is due the same day of the month as the day you started your rental period on.

We will send you a reminder with a payment link 48 hours before your rent is due or you can issue PDCs (Post Dated Cheques) which would be banked as per the due date.

Q

What happens when my lease ends or if I decide to end my contract early.

Its simple. We call you two weeks before the end of your lease or your date of completion to ask you if you would like to renew your contract. If not, we schedule a pick up at your convenience. But please remember that there is a minimum rent duration (3 or 6 months) in case you choose to end the contract earlier, we could still have to charge you for the duration.

Q

WHY SHOULD I RENT FURNITURE?

Renting furniture from us is quite easy, pocket-friendly and convenient. You no longer have to lug your heavy furniture around when you move or stick to one piece of furniture just because you bought it. Enjoy the freedom of updating your furniture in your home or at work.

Q

DO WE GET THE ROOM AS SHOWN IN THE PICTURES?

Not exactly. Some of the accessories in the images are purely decorative. For instance, the toys, the books, the rugs are not included in the rooms. All the items included in the rooms are listed below in the detail section of each page. We encourage you to have a look at the package details to avoid any confusion.

Q

WHAT ARE THE COLOR OPTIONS?

The most popular choices of colors we have in stock are Green, Pink, Blue and Yellow. However, if you choose from theme rooms, the colors available in the images displayed can be picked.

Note: The color displayed may vary slightly from the one shown in images.

Q

IS THERE ANY OTHER OPTION AVAILABLE OTHER THAN THESE DESIGNS?

For now, its’ a No. We are constantly adding new themes to keep you and your child engaged. We are also open to ideas. So, if you have a suggestion, we would be more than happy to try and incorporate it into our designs.

Q

DO YOU HAVE PACKAGES ONLY TILL FOR CHILDREN TILL THE AGE OF 4?

Unfortunately, yes! Though we have a lot of other options that you can explore for your children- Furniture, Rooms and others.

Q

WHAT IS THE ‘GROW WITH US’ PLAN?

Being a parent is hard work and it is expensive! We are here to help.
With the ‘Grow With Us’ plans you can leave your baby furniture worries to us.

It’s simple. Choose one of the three ‘Grow With Us’ packages and we will give you the furniture your child needs for those first few years. You can get your requirements modified as per the growth of your baby in future. We will keep up with it, replacing furniture every time they need a change.

Q

ARE THERE ANY DELIVERY / PICKUP CHARGES

Yes. We charge a delivery & pickup charge (both combined) between Rs. 500 – Rs. 750. For most locations within Delhi & Noida, the charges would be Rs. 500/-

Q

WHEN CAN I EXPECT THE PRODUCT TO BE DELIVERED?

Within 2 weeks of ordering your furniture or on your chosen delivery date.
To ensure timely delivery, we recommend you get the product delivered one day before you actually need it.